Essential Apparel.com

Essential Apparel.com
 
Average Rating: 3.5/5.0 store rating

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It's fun trying out new stores, especially when the local stores are out of stock or don’t have what I need to buy. And I admit that with today’s rising gas prices, letting my fingers walk across the internet is much more enjoyable that driving. That   Read full review...

  I would shop here again
Author's Rating: 4/5.0 store rating
 
Unethical company if you need to return an item. I ordered some bras and one fit and the others did not. I called them and asked about the return policy and I followed their instructions to the letter. By the time all was said and done I am suppose to   Read full review...

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Slow Shipping, Poor Communication

by bifferiffic, February 14, 2007
I placed an order 6 days ago. I have checked my order status on their website twice in the last few days, and both times the shipping ETA has been pushed back. The latest estimate puts the order at shipping 8 days after I placed the order, but I expect that will be pushed back as well. I have not been kept up to date on why my order is delayed, and I think that is unacceptable. Just as the title says, Slow Shipping, Poor Communication.

x I would not shop here again
Author's Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Excellent. From order to receipt, the process was smooth and prompt.

by denise51, October 15, 2005
Essential Apparel.com provided excellent service and pricing. I received my order in less than a week. I'm quite pleased and would not hesitate to order from them in the future.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor

by tracey73, December 19, 2003
I ordered 3 sweatshirts and 3 pairs of sweatpants over the web. I received an email notification that my order was confirmed and that I would receive a tracking number upon shipment. In a few days I received a shipment with one pair of sweatpants, about a week later I received the other two pairs of pants, but it has been over a month and I have not seen the shirts. I called customer service today and they were not much help, they just told me that they were on back order and that they did not know when the order would be filled. This is very frustrating, when I placed the order it did not indicate that the product was not in stock.

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 2/5.0 store rating
 

I was disappointed in the experience.

by yeohumpf, October 18, 2003
I ordered jeans from essentialapparel.com over the web. The order was confirmed in all respect and I received an email confirming the order and indicating that a tracking number would be forthcoming right away. I then received an email saying that the jeans were not in stock and would be shipped when they received them. Nowhere had they indicated that the jeans were not in stock. I will not deal with them again.

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Fair and courteous

by laurastu, October 3, 2003
I wear CK jeans and they had a really good selection and the color that i like. Indigo is hard to f   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
My husband only wears one type of underwear. I found it here and they had it in all colors. I was   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Very Good

by mmmgood, October 2, 2003
Great selection and fast delivery. I ordered over the phone and they helped me pick the good produc   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
They had the items I wanted and shipped them to me right away. I've ordered from them 5 times and e   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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