Discount/America's Tire

Discount/America's Tire
 
Average Rating: 4/5.0 store rating

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Great service, fantastic customer care

by bostontom, September 30, 2007
I ordered a set of 4 Goodyear Eagle LS tires for my Murano from them. Not only do they have the lowest list price on the Internet, they included free shipping. The tires showed up in 4 days. After 2 weeks of use, one of the tires blew out on the freeway. I did not buy any road hazard protection from them, but when I told them what happened, they sent a replacement tire out to me right away, no questions asked. This is how an Internet business should operate. I will buy all my tires from them going forward.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Best place to buy tires

by soazguy, September 6, 2007
I have bought several sets of tires from the Discount Tire store here in Sierra Vista, AZ. The customer service has always been exceptional and the prices more than fair. My only complaint might be that I sometimes have to wait a while if I don't make an appointment (but hey they are busy because they are good:-).

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Fraudulent, horrible, Expensive

by notiresdirect, August 14, 2007
DO NOT BUY tires from this company they are a RIP-OFF, they sent us Out-Of-Round tires for $1,000.00 and now won't stand behind them, we are filing a complaint with Goodyear against this company and we are notifying the Better Business Bureau. Learned a very expensive lesson, buy locally.
When we called them they wanted us to ship back the 4 tires at our cost before they would replace them, that meant that our less than 2 year old car would be up on blocks for 2 weeks while they decided if our tires needed to be replaced even though we had proof from a Goodyear dealer that the tires were defective.
Very Hateful Customer Service. Salesman that sold us the tires has never called us back-Surprise Surprise
Don't Buy from Discount Tires Direct!!!!

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I have used Discount Tire Direct twice. Both times have been amazingly easy and pleasant compared to other online retailers and other brick and mortar tire shops. First, you get to choose your tires and/or wheels from a selection provided to you   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Steer clear of Discount Tire

by wr2d2, August 10, 2006
They told me my tires would come in 2-3 days. They came a week later. I needed them on time for my state inspection. Poor customer service from an unreliable company.

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Excellent product,excellent packing and fast shipping.Will buy from again .

by longrod, May 31, 2005
Excellent source for tires and wheels. Just what I ordered, they arrived ontime. Excellent packaging, not a scratch on them. I work long hours and do alot of shopping online, since I rarely have the time to get out and do it.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent experience, would buy from them again in a heartbeat.

by skywalker01, May 16, 2005
I bought my Yokohama AVID Touring tires from Discount Tire Direct on-line, and the experience was first-rate all the way through. There was plenty of information on the tires on the web site, I got an excellent price ($63/tire including shipping and handling, which combined with purchased road-hazard warranties produced a price slightly better than the leading competition, which advertises a low starting price but by the time you are done it's not so cheap), and a bonus card for purchases at Lowe's. The tires arrived quickly and in perfect shape, and I had Costco mount them for me. The only glitch concerned receipt of the Lowe's card, and all it took was an email to Discount Tire Direct to get a quick and personal reply, and the problem was immediately remedied. I do a lot of buying on-line, but this was my first on-line tire-buying experience. It went exceedingly well.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Poor service, poor knowledge, poor experience

by glparrish078, January 7, 2005
WORST CUSTOMER SERVICE EVER!! Spent $600 on tires and rims, rims are defective and they will not stand behind them. They do not know how to take care of customers. Less than 4 months later and I have had 12 flats, 3 bent rims and they will not stand behind faulty product.

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

Deluded

by rmwooten, November 2, 2004
Discount tire was listed as only dealer on Inet to have Primera Tires.

Discount tire does not list any Primera tires.

Need help with problem with Primera tires and cannot find dealer anywhere.

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 
Here's a copy of what I wrote about the Nitto tires purchased at Discount Tires Direct. I don't buy tires often but did some a (lot) of web research looking first at brands I was familiar with. I learned all about traction and temperature ratings and   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Perfect and very secure in the purchasing process, great!

by joeyedgins, June 17, 2004
Absolutely the only store I will buy tires from. I have purchased three sets of tires through Tires.com and I have been very pleased! Very quick shipping with unbeatable prices!! Love the free shipping! Tires.com is #1 by far!

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

good fast service. Had to order in tires, then 1 hour for install.

by bigdog702, May 31, 2004
Great store. Have one only 2 miles from me in Las Vegas. Great price on tires with everything included. Would buy from again and will when my nitto nt460 finally wear out. Check my reviews on the tires also.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

FABULOUS WEBSITE AND REAL STORE EXPERIENCE

by bobbybmw, May 10, 2004
excellent and well laid out website. very easy to navigate and make an order. the order was processed very fast and online tracking enabled me to know when i could expect the tires. and the tires arrived exactly on the day they said it would.

impressive service and price oriented for sure. they had a store nearby so having them put on the wheels and on the car was not a problem. the people at the store were great too and rates very reasonable. definitely expect me there again.



  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

ONE purchase made. Looking forward to the next one.

by apm99, April 15, 2004
Excellent website. Very informative and offers a wide selection of products at REASONABLE prices. Fast delivery (FREE) and I didn't have to mention anything about making sure the directional treads on the tires match up accordingly. I'm typing this comment because last time I ordered directional tread patterned tires from another company, they sent 3 lefts and 1 right. Keep up the good work!

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Buying new tires is a chore that most of us put off for as long as we can. With some consumers, the task of having to purchase new tires is so dreaded and so expensive they will postpone it to the very last moment, just before all the tread has worn off   Read full review...

  I would shop here again
Author's Rating: 4/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Discount Tire Stores

by ranger0001, March 30, 2004
good service, I will definately buy from there again. Which could be as early as this summer for my other SUV.

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 4/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Great selection, better customer service, best prices.

by stringerb, February 13, 2004
This store has a better selection of tires and much better prices than any local store in my town and best of all, local sales tax free. The shipping is also FREE and super fast. I ordered my tires on sunday evening and I got them delivered at my door on thursday afternoon.
The only thing I missed was a second email with the shipping confirmation and the tracking number, but it really didn't matter because I called the very helpful customer service and they told me exactly when my tires were to arrive.
If you are looking for a new set of tires, these guys are your best option.


  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

I'll leave this idiot (customer) on hold!

by jmmgarza, February 7, 2004
I called an Austin, Texas Discount Tire location 10 minutes before closing time today (Saturday 2/7/4). I gave the salesman the size of my tires and he said he'd get back to me soon. Thirty minutes later (yes, I'm stubborn) I finally decided to give up after no response. I guess the Discount Tire salesman wanted to go home early.

I'll talk to the manager on Monday and complain. Wish me luck!

Jesús Garza
Lockhart, TX

x I would not shop here again
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I ordered a set of tires from there website and they were sitting on my porch within a few days. Th   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Purchased a set of B.Coddington wheels & Goodyear Eagle GT II tires and was able to use the simulato   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
No pressure sales. Prices great. Free shipping! Order arrived 3 days after I placed it! Wheels and tires mounted, balanced with the more expensive stick on invisible wheel weights, and each 1 was meticulously wrapped so well to avoid any transit damage.   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
I ordered a set of four tires from the tires.com which is the Discount Tires Direct web site. They were $30 cheaper per tire than any I could find locally and shipping was free. My son was able to mount and balance them for me at his school. If you   Read full review...

  I would shop here again
Author's Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 4/5.0 store rating
 
They made sure they had those tires in stock and making sure they got done on time. Explained what they did and went over the pricing estimates. Great customer   Read full review...

  I would shop here again
Author's Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
First, they sent me the wrong wheels. Next, they did not give good advice on tires and had VERY POOR Communication about their products. Will not do business with them   Read full review...

x I would not shop here again
Author's Rating: 2/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
 
I recently purchased a set of wheels and tires for my Toyota Celica from Discount Tire Direct and would definitely recommend them to anyone looking for a great deal on tires or wheels.

I first found out about this company from an epinions   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

Excellent

by jbstar, December 29, 2002
The local store honored their web-site price. The tire was not available anywhere and they found a set in less than a day. Service was   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 
Excellent Special Order service, Outstanding maintenance and repairs, Great Customer Service. Normally will match any other Brick & Morter   Read full review...

  I would shop here again
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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